Chefs Cookware PLUS
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Customer Feedback on PLUS services

Dear Laura,I am writing today to let you know that we have received our replacement coffee grinder, which works beautifully. We are enormously impressed by the level of service your firm has provided in this matter; for the most part, service by retail outlets, online or otherwise, has declined noticeably over the years and your professionalism and attention is a welcome change that will not be forgotten, believe me Best wishes, and thanks again." Paul F, Leeds 09/08/2012

"Dear Laura and Claire - Got the coffee mill today! Thank you very much for your good customer service and communications throughout the rather long waiting time. Pleasure to make business with you. Kind regards" Guenther. W 08/07/2011

"Hi Laura - Thanks for the item it arrived today OK. Thank you for a very good service and I know the frying pan will give great service. Regards Barbara. F 16/05/2011

"Hello! I placed my order yesterday and, lo and behold, it arrived this morning - you can't get any better than that!! This is the second time I have ordered from you and I would like to say that your customer service is first class."Many thanks, kind regards Jill 08/02/2011

"I placed my order on Saturday and it arrived today, fantastic!! Congratulations on your super-efficient service! Many thanks. kind regards Jill . H 25/01/2011

" Hi Claire, Thanks for showing the flexibility. Really appreciate the customer service and apologise for being a nuisance customer ". Paul 03/11/2010

"Hi, I just wanted to say that the pans have all arrived. Many thanks for being so helpful. I was surprised a company would agree to purchase on my behalf items, ie. induction pans they did not sell and not at an inflated price at that. It is not often I can recommend a company but I can only say it has been a pleasure doing business with you." Janet H 21/09/2010

"Very impressed with your service - good, clear website with great range of goods and very competitive prices. Delivery as promised. Will certainly use you again" Lesley H 25/05/2010

"Many thanks to Chefs Cookware combined with a top effort from Royal Mail, I ordered yesterday afternoon (Friday 11th Dec) and it arrived this morning (Sat 12th Dec). not bad from Devon to Lancashire" Geoff C 12/12/2009

"Very pleasant, easy service and quick delivery." Nigel M 26/08/2009

"Dear Claire, I am just writing to say that I am very pleased and happy with your excellent customer care. It is a refreshing change to many experiences. Thank you for your prompt replacements and for taking the time to look after a new customer.Whilst I donít order much in the way of kitchen ware these days I did look on your site as a first port of call when looking for a blender Ė which you donít stock, but will look again when I next need something." G Dix 25/07/2009

"Fantastic service, I'm really pleased" Stewart L 23/07/2009"

"Hi Claire, Brilliant, many thanks, thanks also for all the trouble you have gone to as well" Brenda 23/12/2008

"Thankyou for your prompt reply and great customer service!" Kev 22/12/2008

"Hi Claire, Just to let you know, I have received the additional millstones and have now fixed my mum's pepper mill, so would just like to say thank you very much for your help in this matter, it is much appreciated." Jenna 15/12/2008

"Thank you for the safe arrival of the Peugeot Pepper Mill. I am completely satisfied with your service & will file your web address." B Bruyn 14/12/2008

"[Re Channel Islands delivery] It is refreshing that you responded so quickly, I have recently had issues with other companies who refused to even check until at least 21 days had passed! I will use your company again and will recommend the use of your site to others!" Thanks again. Iain 14/12/2008

"Hi Clair, Thanks for the great service" Jerry 24/11/2008

"Dear Claire,I have today received a replacement salt-mill. Many thanks for all your help, I have been extremely impressed by your professional approach in dealing with my complaint"Once again, Many thanks,Mike14/11/2008

"It was the first time I had used your store but found the experience first class. The site was easy to browse, ordering was easy and delivery fast. Not much else to say really other than keep up the good work!" Regards Maria 03/11/2008

"It is only when there are problmems that you know how good a company is. Fantastic, excellent service. I am really impressed" J Wardle 29/09/2008

"This is the first time I have used your company and I must say I am very impressed with the service. From order to delivery (which was really quick). I will certainly use your company for all my future catering requirements and I have no hesitation in recommending your company to my colleagues in the catering trade and friends." Regards R McKenzie 29/09/2008

"Thanks so much for your help on this matter. I'm very pleased to say my pepper mill has been returned to me and is fully operational again. The service I've received from you has been second to none. Excellent".Regards Louise J22/09/2008

"Both mills are now in use and we are absolutely delighted with them. Many thanks for the wonderful service" - Lucy 08/09/2008

"Order arrived and is fabulous" M Lloyd 02/09/2008

"Thanks again for your prompt and professional communication - if only other firms would learn" - Fergus M 28/08/2008

"You are an angel, Claire. My other supplier let me down and you got my order to me in time for the Wedding. Thank you so, so much" Denise M 24/08/2008

"Thanks for the great service, Dee." Jane 05/08/2008

"Good morning-my orderl arrived yesterday-so swift!! REALLY pleased. Thankyou." Lydia Laurence. 06/08/2008

"Thank you for your excellent service, especially as the order is going to my sister in the UK and I`m in New zealand and there's been a few problems trying to get me on the phone !" Susan 07/08/2008

"I have received my very attractive ceramic spice mill and am pleased to say that it does exactly as you claimed. I was also plesaed to receive it so quickly" Helen G. 02/08/2008

"Dear Dee, Thank you very much for the excellent service!" Natalia 31/07/2008

""Got the order ....took about 24hrs from ordering online to receiving......a quality service...keep up the good work.......cheers....." Campbell F 29/07/2008

>"Hello Claire. Thank you for your excellent customer service and product.I will not hesitate in using your company again or indeed recommending you to my friends. Best Wishes" > Mrs Gould 28/07/2008

"Thanks very much for your help. I really appreciate it. You guys have the best service." Jane 23/07/2008

"I appreciated you friendly call to check that I wanted it delivering to work and also how nice the lady was when I called to explain that the napkins were missing. I will definately recommend you to friends and will put you in my favourites." Julia 10/07/2008

"Your customer service and attention to detail are far in excessive of what I could have expected, thankyou" J Scanlon 14/06/2008

"Order received today, all in perfect condition thank you to the despatch dept,and very quick delivery we are delighted with the product and service.Thank you" George&Carole 28/05/2008

"Many thanks for dealing with my first order in such an efficient manner.The ordering process was simple and you emails informative. Delivery was prompt and the goods represented very good value for money. In all a pleasant shopping experience which will put you on the top of my list for my next purchase." M White 29/05/2008

"Great service thanks for all your help.My wife loves the chair. Claire could not have been more helpful. She's a star! Thanks again" Murray MacDonald 30/05/2008

"Thank you for my order received yesterday, I appreciated the e-mail and phone call confirming delivery . The only minor concern I had was in the product description both sizes were together and I was concerned I might be ordering both but that was just me. Thank you for your excellent service Kind regards Ken Young" 21/05/2008 Ken Young

"Thank you to Claire Hodgson for the fantastic customer service I received with my purchase, initially disappointed receiving non Moha cutting boards, Claire went to a lot of trouble and I am now completely satisfied with my original Moha boards, thank you very much..."G Phillips28/04/2008

"Very efficient service. Outstanding. I really appreciate it" S Carr 16/04/2008

"I was delighted with your service which was incredibly rapid. Within half an hour of placing my order (or less) one of your staff telephoned to confirm that my order was genuine as I had provided a different billing and delivery address. This was very professional.Well done and thank you very much. I don't think I have any suggestions - it was all perfect."E Dunn 08/04/2008

"I am impressed with your speedy interactive service". Diane M, 01/04/2008

"I could not be more pleased either with the product or your service. Both are superb and it is hard to see how they could be bettered." M Alford 14/01/2008

"My item was sent promptly and was very well packed but, best of all, was a terrific bargain." L Sinclair 11/01/2008

"Ordering the product was easy, received a confirmation email shortly afterwards and the pan arrived within the week" S Oatley 10/01/2008

"If I, or anyone I know needs any cookware I will definitely recommend your company." J Nicholson 10/01/2008

"The service over the phone was superb and as promised, I have received my order today which was superbly packaged" W Wildman 13/12/2007

"It's a real shame the purchase didn't work out this time, but you've been a pleasure to deal with and left me with a favourable impression of you and your company" K Garnett 11/12/2007

"Very satisfied. I know I can order something with you and not have to worry about it" J Coleman 11/12/2007

"You have been effecient, courteous and above all reliable. You have made the internet shopping experience a problem free pleasure" E Fearnley 16/10/2007

"My Peugeot mills arrived today as promised. They are beautifully made and work like a dream" B Hart 15/10/2007

"We're very impressed with your customer service. It's been excellent." D Varghese 31/08/2007

"It's an excellent product and speed of service. Very easy to order and I felt secure when shopping." P Lam 24/08/2007

"These pepper mills are the best I've had. Thank you for the excellent ordering system and quick delivery." A Moir 22/08/2007

"Have just received Chateauneuf Pepper mill. What wonderful service ordered on Wed received today Friday." D Hobbs 27/07/2007

"My order arrived yesterday. It was a birthday present for my sister and she was absolutely thrilled." T Fox 15/06/2007

"Thank you for your very speedy and efficient service! I shall certainly be reccomending you to all my friends." S Druce 28/05/2007

"I found your website quite by accident and was very impressed - you beat Amazon for choice and price!!!" J Truscott 24/05/2007

"Ordered yesterday, delivered today. I am delighted" K Shrimpton 01/05/2007

"I was most impressed by your delivery ordered on Monday and delivered on Wednesday mid-morning! Fantastic!!" T Pack 25/04/2007

"Thank you for your prompt attention to my order. I will not hesitate to use your company for future purchases." D Jones 19/04/2007

"Thank you thank you for such a great service. Lovely gentleman on the phone sent a new part for my grinder... new part arrived next day!" P Miron 29/03/2007

"Received the set yesterday. I'm very pleased with them, they feel a good quality item." G Dunn 02/03/2007

"Happy customer, pepper mill arrived a day earlier than expected & was well wrapped." C Clark 01/03/2007

"Prompt delivery, very carefully packaged, and a tip-top product at a good price. What more could you do?!" G Howarth 28/02/2007

"Very professional and extremely efficient" T Mitchell 28/02/2007

"I have just received my nutmeg mill and I am delighted, thank you. Not only are you the cheapest on the web, but the service was first rate, too. Definitely to be recommended." Rhona Dick 15/02/2007

"Thank you so much for my salt & pepper mills which I received safely today. I am delighted with the design and look forward to many years of faithful service from them." Monica Corney 12/01/2007

"Have received my salt mill today thank you and congratulate you on your efficient and friendly service." Molly Bowshell 11/01/2007

"Many thanks for your excellent service -put my order in on the 4th and it arrived the following day under 24 hours after ordering. Well Done to you all !!" Shelah Hedger 05/01/2007

"Delighted with your service. The dispatch was highly efficient and the quality of the goods excellent" Lizz Peacock 14/12/2006

"Thankyou so much Claire. It is so rare to get such fantastic customer service - hugely appreciated" Iona Romer-Lee 09/12/2006

"Products and service were perfect. I will certainly use your company again" Michael Romans 25/11/2006

"Excellent service - fast delivery and great product. I would recommend you to anyone" Angi Penneck 16/11/2006

"I was very impressed with your "personal" service when I phoned and by the rapid arrival of the goods. Thanks again."Angela Medland 09/11/06

"I am delighted with the mills and your service. I would certainly recommend your company and site to friends and family."Ewa Gallagher 10/11/06

"Exceptional service and first rate products. Prices very competitive. A pleasure to deal with you."Mike Stokes 13/09/06

"I was very impressed by your speedy and efficient team. Order well packed and arrived in perfect condition."Becky Carter 07/10/06

"Quick delivery, product conforms to description, good packaging, good price, good communication. I'm sure we'll be back."Michael Iweins 12/09/06

"I am seriously impressed by your efficient, rapid service - a real delight to find your company" Trudy Molesworth 10/08/2006

"Super responsive customer service - thanks a lot" Iain MacArthur 10/08/2006

"Your speedy and efficient service is terrific. I wish all orders with other companies worked as well."Alison Soutar 12/07/06

"I wanted to buy from you because a friend said your service was good."Andrew Reeves 03/07/06

"I think the service we have been receiving is excellent."Wendy Humphries 22/06/06

"Many thanks for such excellent service - easy, pleasant, fast and with good communications"Diane Workman 19/05/06

The Chefs' Cookware PLUS philosophy

Quality, Durability, Usability and Practicality

Guided by our very own professional chef, we bring you cookware that really is used by professional chefs in their own kitchens.

The chef is motivated by the solid virtues of quality, durability, usability and practicality and only to a lesser extent by brand, style and fashion.

Our cookware collection brings these virtues into your home - cookware chosen because it really will do the job for you. We offer proven brands which have consistantly delivered over many years.

Our Designer Kitchenware Collection is all Scandinavian designed and made from quality materials. Our chef says he would choose from the Collection for his own home!

Our Gifts for Cooks Collection give you good ideas for presents for those who love to cook - from great kids pastry cutters to a set of deluxe pots and pans which make a wonderful wedding gift.

Good Prices with No Hidden Costs

We work hard to ensure that our prices are competitive. We want to give you quality products and good prices.

If you find the same product at a cheaper price, please let us know - we will do our best to match it.Please call us on (+44) (0)1363 881174

Our UK delivery charges are what you see on the home page:

  • £4.95 UK mainland for orders under £30
  • Free UK mainland delivery for orders over £30
  • International and UK outer island orders - please phone for a quote

No hidden costs will emerge at the checkout - no extra VAT or delivery charges except those stated on every page. What you see is what you get!.

Quality Customer Service

We wish to provide a helpful, friendly, and reliable, quality service to our customers - see our customer feedback section.

If you have any comments or suggestions as to how we could do better, we would like to know! Please contact Claire Hodgson on (+44) (0)1363 881174 or send an email using our "contact" or "email us" buttons at the bottom of the page.

Other PLUS sites

Classical Guitars PLUS beautiful, handmade, classical guitars at great prices. Order on-line or try before you buy.
The Raclette and Fondue top quality Raclette Grills and Fondue Sets - they cook better, look better and last for years
The Frying Pan Buy frying pans that last - save money and enjoy cooking that bit more.
The Mantel Clock for traditional pendulum clocks, mantel clocks, grandfather clocks, barometers
The Patio Umbrella for premium parasols and patio furniture.
The Picnic Basket Top quality picnic baskets, picnic backpacks, picnic tables, beach chairs, beach hammocks.
Salt and Pepper Mills PLUS Professional quality salt and pepper mills and herb and spice grinders.
Tableware PLUS brings you top quality, elegant tableware and dinnerware to enjoy in your home.
Unique Candle Holders for top quality candlesticks and candleholders.
The Saucepan Buy quality saucepans that last and enjoy cooking that bit more
The Wesco Bin Premium quality waste bins.

Who we are

Chefs Cookware PLUS is an on-line store and mail order business. It is a division of PLUS Online Stores Ltd . The company directors are Claire Hodgson (also Company Secretary) and Nicholas Mahoney.

PLUS Online Stores Ltd Registered Company No: 3543575

Chefs Cookware PLUS (PLUS Online Stores Ltd). T:+44 (0)1363 881174. F:+44 (0)1363 82931. E:email us
Company Number: 3543575. VAT Registration Number: GB 717 8032 36
Natson Mill, Bow, Crediton, Devon EX17 6JE, UK

© PLUS Online Stores Ltd 2005 - 201720 Nov 2017